At Shara, we take pride in offering high-quality pearl and semi-precious stone jewelry. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- We accept returns within 7 days from the date of delivery.
- The item must be unused, unworn, and in its original packaging with tags intact.
- Customized or personalized jewelry is not eligible for returns.
- To initiate a return, please email us at [customer support email] with your order details and reason for return.
- Once your return is approved, you will receive further instructions on how to send the item back.
- Customers are responsible for return shipping charges unless the item received is defective or incorrect.
- Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
Exchanges
- We offer exchanges within 7 days of delivery for the same item in a different size or a different product of equal value.
- The item must be unused, unworn, and in its original condition.
- To request an exchange, contact us at [customer support email] with your order number and exchange request.
- If the requested item is unavailable, you may choose another product of equal value or opt for store credit.
Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.
- Email us at [customer support email] with images of the product and packaging.
- We will arrange a free replacement or full refund upon verification.
Non-Returnable Items
- Customized and engraved jewelry
- Items purchased on final sale or clearance
- Gift cards
Cancellation Policy
- Orders can be canceled within 24 hours of purchase. Once shipped, cancellations are not possible.
- Refunds for canceled orders will be processed within 3-5 business days.
For any further assistance, feel free to reach out to us at sharajewellery@gmail.com or call us at +91-8120106641.
Shara Jewellery reserves the right to update this policy at any time without prior notice.