Returns & Exchange Policy

At Shara, we take pride in offering high-quality pearl and semi-precious stone jewelry. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 7 days from the date of delivery.
• The item must be unused, unworn, and in its original packaging with tags intact.
• Customized or personalized jewelry is not eligible for returns.
• To initiate a return, please email us at [customer support email] with your order details and reason for return.
• Once your return is approved, you will receive further instructions on how to send the item back.
• Customers are responsible for return shipping charges unless the item received is defective or incorrect.
• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Exchanges

• We offer exchanges within 7 days of delivery for the same item in a different size or a different product of equal value.
• The item must be unused, unworn, and in its original condition.
• To request an exchange, contact us at [customer support email] with your order number and exchange request.
• If the requested item is unavailable, you may choose another product of equal value or opt for store credit.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.
• Email us at [customer support email] with images of the product and packaging.
• We will arrange a free replacement or full refund upon verification.

Non-Returnable Items

• Customized and engraved jewelry
• Items purchased on final sale or clearance
• Gift cards

Cancellation Policy

• Orders can be canceled within 24 hours of purchase. Once shipped, cancellations are not possible.
• Refunds for canceled orders will be processed within 3-5 business days.

For any further assistance, feel free to reach out to us at sharajewellery@gmail.com or call us at +91-8120106641.

Shara Jewellery reserves the right to update this policy at any time without prior notice.